Hero Journey Rewards Bug & Compensation (2026)

The Hero Journey is a new reward track tied to your *cumulative* hero levels, and it lives at the Hero Hall (it's available from Town Hall 7 onward). Every hero level you've ever earned counts as a point, so the track is already partly filled the second you log in after updating. As it fills, it hands out pre-leveled epic equipment, hero skins (including the Majestic set), magic items like the Book of Heroes, and ore chests at each milestone.

When I opened the Hero Hall after updating, mine was already a fair way along from years of slow King and Queen upgrades, and that's exactly the point. It isn't a fresh grind bolted on top of everything else you're already juggling. It's a catch-up system aimed squarely at players who racked up hero levels but fell behind on the equipment scene. If that's you, this update is quietly one of the most generous in ages.

Here's the part that's confusing people, so here's the precise version. Supercell placed every existing player onto the track using their total hero upgrade score. If you're behind on the number of Epic Equipment you own, the track front-loads pre-leveled epic gear for you. Equipment you already own but haven't leveled gets automatically bumped up. And if you already own everything in a given tier's pool, that epic node pays out 50 Starry Ore instead.

So don't panic if a clanmate's rewards look nothing like yours. Two maxed accounts can genuinely see different payouts depending on how much equipment each one had collected before the update. That isn't a glitch, it's the design reading your history and trying to close the gap for you.

Now the messy bit. Soon after launch, players reported reward tiers showing as claimed or completed, but the loot never actually landed in their inventory. If you tapped to claim something and walked away with nothing, you weren't imagining it. Supercell acknowledged the issue on June 19: the Hero Journey track was flagging rewards as granted without depositing them.

The reassuring part is that nothing was permanently lost. The records of what you were owed stayed intact, so this is a delivery problem rather than a rewards-are-gone problem.

Supercell is sending a one-time compensation package to affected players: 2,000 Shiny Ore, 50 Glowy Ore, and 10 Starry Ore. On top of that flat package, they're separately redistributing every reward that went missing during the bug, which covers skins, ores, resources, magic items, and quest rewards.

That distinction is the bit most people miss, so don't gloss over it. The 2,000 / 50 / 10 package is a goodwill bonus, and it sits on top of you getting back what you were actually owed in the first place. You don't have to file a ticket or jump through any hoops either. It's being pushed to accounts automatically, so just log in and keep an eye on your inventory over the next little while. For context, Shiny, Glowy, and Starry Ore are the three currencies you spend to upgrade hero equipment, so this is genuinely useful gear-progression fuel, not filler.

A quick word on what to actually do with this windfall, because free ore tends to burn a hole in your pocket. In my own account I funneled the Starry Ore straight into the epic equipment the Hero Journey handed me, since leveling a piece you've just unlocked gives the biggest immediate power jump for the least effort. The Shiny and Glowy Ore are better spent topping up the common and rare equipment that's been lagging behind on your main attacker.

Resist the urge to spread it thin across every hero. I'd pick the one hero you actually attack with most, finish a single equipment piece on them, and you'll feel that in your next war hit far more than a sliver of progress everywhere at once. I learned that the slow and expensive way, so save yourself the wasted ore and commit to one upgrade at a time.

Honestly, yes, if you're anywhere in the middle of your progression. The free pre-leveled epic gear is a real leg-up for accounts that skipped the equipment grind, and it's about the closest thing to a shortcut the game has handed out in a long time.

That said, keep your expectations grounded. Supercell framed this as a catch-up mechanic, not a rework of the wider ore economy, so if you were hoping it ends the ore grind for good, it won't. It's also worth remembering the June update raised the level cap by five each on the Barbarian King, Archer Queen, and Grand Warden, so there's fresh leveling to chase no matter where you sit on the ladder.

If you're weighing where to pour those heroes and that ore next, our guide on how to train heroes fast lays out the order that actually saves time, and what to max first on hero equipment covers which pieces are worth your gold first. Once your heroes are beefier, you can pull a fresh base to test them on in a couple of taps. You can also read the full feature breakdown in Supercell's official Anime Fury update notes.